"Driver and service on day was great - but when I swapped the airport to Gatwick the company requested a £30 extra fee despite being only 3 miles different in total journey. Due to the last minute change in flight I didn't have time to book elsewhere but believe I could have got a fairer price. Then on the day the company said I'd need to pay £5 extra to cover parking as well - which wasn't flagged in advance. From previous experience, parking would always be included in the price for other taxi services."
"Not a big deal, but would have been nice having the driver waiting rather than us waiting as we would have paid for his time, however it was exceptionally quick clearing immigration and customs, so cant really blame him. Overall happy with your service and will use on my next trip. Thank you"